Commitment to quality and customer satisfaction

Strategic segmentation

At BRN Advogados, we invest in specialized areas that ensure efficiency, quality and legal certainty at every stage of our operations. An example of this scenario is our SRC – Customer Relationship Sector, where in this internal segment, we aim to understand the needs of each client who places their trust in our services, enabling the adoption of the best strategies during the procedural process.

With a team of professionals trained in soft skills focused on negotiation and the use of intelligent data to monitor results, we were able to continuously adjust the negotiation operations of legal proceedings with the companies that our clients litigate throughout the national scenario.

Another highlight is the final check, carried out in 100% of the lawsuits by our closing team. This in-depth conference looks at every detail of the process, ensuring a safe completion and recording of strategic data, which are key to results reporting and tailored insights.

These differentials reflect our commitment to offer legal solutions aligned with the demands of our clients, with efficiency and excellence.

Task automation

In a scenario full of possibilities to perform tasks, human connection remains essential to deliver the best of our potential.

At BRN Advogados, we adopt the automation of repetitive legal tasks, such as document automation, use of specialized applications and implementation of decision trees. These tools allow our lawyers to focus their time and energy on more strategic and rewarding activities.

We follow this evolution to improve the performance of our teams and optimize our processes.

This adaptation reflects a market trend: eliminating effort in repetitive tasks so that the focus is on delivering value, customer experience and achieving excellent results.

Custom lawsuit provisioning templates

At BRN Advogados, we use specific practices and tools to make processes increasingly assertive:

• Establishment of clear and objective criteria for the measurement of risks in legal proceedings;
• Use of intelligent reports and workflows that guarantee traceability and adaptation in case of changes in prognosis;
• Continuous record of the history of projections throughout the process;
• Constant updating of historical values based on appropriate technical criteria and procedural stages.

Our differential lies in combining practical experience and advanced technology. With methodologies based on statistical analysis and deep knowledge, we create models that respect the particularities and rules of each client.

Our commitment is to go beyond legal delivery: we aim to add value to our clients’ business, strengthening the trust and partnership that sustain our relationships.

Management in sight

At BRN Advogados, we use interactive dashboards that allow a real-time analysis of the lawsuits base. These tools provide detailed information on the schedule of actions and results achieved, ensuring continuous and strategic monitoring of the processes in our office.

We also integrate Artificial Intelligence technologies, using automation robots to perform standardized and high-volume operational routines. This approach ensures greater efficiency, agility and legal certainty in administrative procedures, directly reflecting the quality of our services.

Our commitment is to offer innovative solutions that combine technology and legal expertise, allowing our clients to have full visibility and control of the processing of their lawsuits.